Frequently Asked Questions

This content is for informational and educational purposes only and is not intended to provide specific plan recommendations, legal advice, tax advice, medical advice, or financial advice. Insurance plans, benefits, costs, eligibility, and availability vary by location, insurer, program rules, and individual circumstances, and may change over time. For personalized guidance, individuals should contact the appropriate program administrator, review official government resources, or consult a licensed insurance professional.

What Is Included in the Medicare Handbook?

The official Medicare & You handbook is updated each year by the U.S. government. It contains a full breakdown of coverage, costs, plan types, and benefits available to you. You can download it for free here: The official U.S. government Medicare handbook

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What If I’m Just Turning 65?

If you’re turning 65 soon, you’re likely eligible for your Initial Enrollment Period, a critical time to compare and select Medicare plans. We offer free Medicare consultations to help you understand your options and avoid late penalties.

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When can you change Medicare plans after the Annual Enrollment Period?

There are two key opportunities outside of the Medicare Annual Enrollment Period when you may be able to adjust your coverage:

  • Medicare Advantage Open Enrollment Period - from January 1 to March 31, allowing changes to Medicare Advantage plans.
  • Special Enrollment Periods (SEPs) - triggered by qualifying life events such as moving, losing other coverage, or changes in your plan’s network. The type of change you can make, and when, depends on your specific situation. If you’re unsure whether you qualify, our licensed agents are here to help you understand your options and guide you through the process. Contact a Blue Compass Insurance Agent.
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When Can I Change My Medicare Plan?

You can change plans during specific Medicare enrollment periods. The main opportunity is the Medicare Annual Enrollment Period, which runs from October 15 to December 7 each year. During this time, anyone on Medicare can make coverage changes that take effect the following year. But what if your new plan doesn’t meet your needs? Maybe your medication isn’t covered, your doctor is out of network, or your benefits change unexpectedly. If this happens, you may qualify to make changes before the next Annual Enrollment Period. Not sure if you qualify? Contact us today for free, personalized guidance from our licensed agents. We’re here to help you understand your options and make confident decisions.

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What Is a Medicare Advantage Plan?

A Medicare Advantage Plan (MAP) is an all-in-one alternative to Original Medicare. These plans often include extra benefits such as prescription drug coverage, dental, vision, hearing, gym memberships, and over-the-counter allowances. Most Medicare Advantage Plans offer low or $0 premiums, making them a cost-effective option for many Medicare beneficiaries.

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What Is a Medicare Supplement Plan (Medigap)?

A Medicare Supplement Plan, also known as Medigap, covers the gaps left by Original Medicare (Parts A & B). This includes copayments, deductibles, and coinsurance. These plans do not include benefits like prescription drug coverage, dental, vision, or hearing.

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Do Most People Choose the Same Medicare Plan?

Many people turning 65 choose popular Medicare Supplement Plans G or N.

However, the best Medicare plan depends on your unique health, lifestyle, and prescription needs. That’s why we meet one-on-one to find the right coverage options tailored for you.

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How Are You Compensated as a Medicare Agent?

We provide Medicare guidance at no cost to you. Our services are completely free - you never pay us directly. When you enroll in a plan, the insurance company pays us a standard “finder’s fee.” Our licensed agents, specializing in Medicare, Medicaid, and ACA, are non-commissioned to ensure unbiased help in selecting the best plan for your needs.

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What is a Silver plan?

Silver health plans typically fall in the middle range of costs among Marketplace options. They usually have higher monthly premiums than Bronze plans, but lower premiums than Gold or Platinum plans, along with moderate out‑of‑pocket costs when you receive care.

Silver plans are often referred to as “benchmark plans” because they sit between lower‑cost and higher‑cost options in the Marketplace. Importantly, if you qualify for cost‑sharing reductions (also called “extra savings”), you must enroll in a Silver plan to receive those benefits, which can lower deductibles, copayments, and coinsurance. Learn more about Silver plans.

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What are cost-sharing reductions (extra savings), and do I need a Silver plan?

Cost-sharing reductions (CSRs) are extra savings that lower out-of-pocket costs (like deductibles, copays, and coinsurance). If you qualify, you generally must enroll in a Silver plan to get these extra savings (you can still use premium tax credits with other metal levels, but CSRs require Silver).

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What is the premium tax credit (financial help), and how does it work?

The Premium Tax Credit is a refundable tax credit that helps eligible people pay for Marketplace health insurance premiums. Many people use it as an advance payment sent directly to the insurer to lower monthly premiums.

For more detailed information, visit the IRS Premium Tax Credit FAQs or HealthCare.gov. You can also contact a Blue Compass Insurance agent for general help understanding your coverage options and the enrollment process.

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Can I be denied coverage or charged more for a pre-existing condition?

No. Marketplace plans must cover treatment for pre‑existing conditions. Insurers can’t reject you, charge you more, or refuse to pay for essential health benefits for a condition you had before coverage started.

Exception: grandfathered plans don’t have to cover pre-existing conditions

Grandfathered plans don’t have to cover pre-existing conditions or preventive care. If you have a grandfathered plan and want pre-existing conditions covered, you have 2 options:

  • You can switch to a Marketplace plan that will cover them during Open Enrollment.
  • You can buy a Marketplace plan outside Open Enrollment when your grandfathered plan year ends, and you’ll qualify for a Special Enrollment Period.

Learn more about grandfathered plans and what to do when your plan is changed or cancelled.

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What health services do Marketplace plans cover?

All plans offered in the Marketplace cover these 10 essential health benefits:

  • Ambulatory patient services (outpatient care you get without being admitted to a hospital)
  • Emergency services
  • Hospitalization (like surgery and overnight stays)
  • Pregnancy, maternity, and newborn care (both before and after birth)
  • Mental health and substance use disorder services, including behavioral health treatment (this includes counseling and psychotherapy)
  • Prescription drugs
  • Rehabilitative and habilitative services and devices (services and devices to help people with injuries, disabilities, or chronic conditions gain or recover mental and physical skills)
  • Laboratory services
  • Preventive and wellness services and chronic disease management
  • Pediatric services, including oral and vision care (but adult dental and vision coverage aren’t essential health benefits)
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Who can enroll in Marketplace coverage?

To enroll in Marketplace coverage, you generally must live in the U.S., be a U.S. citizen/national or lawfully present, and not be incarcerated. If you have Medicare, you cannot enroll in a Marketplace plan.

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What is the Health Insurance Marketplace?

The Health Insurance Marketplace is a service that helps individuals and families compare health plans, enroll in coverage, and learn whether they may qualify for financial help (like premium tax credits) or programs such as Medicaid or CHIP.

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How do I find my state Medicaid office?

Use HealthCare.gov or Medicaid.gov to select your state and get official contact information and next steps.

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How much does Medicaid cost (premiums/copays)?

Medicaid is often free or low-cost, and costs depend on your state and eligibility category. If you qualify, your state will tell you whether there are any premiums or copays for certain services.

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What services does Medicaid typically cover?

States decide the type/amount of services within federal guidelines. Federal law requires states to cover certain mandatory benefits (for example, inpatient and outpatient hospital services, physician services, lab and X‑ray services, and home health services), and allows optional benefits that states may choose to cover (for example, prescription drugs, case management, physical therapy, occupational therapy).

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What information or documents might I need to apply?

Requirements vary by state, but you may be asked for items like identity information (name/date of birth), Social Security number, proof of income (pay stubs/W‑2), housing costs (rent/mortgage/utilities), and citizenship/immigration documentation.

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How do I apply for Medicaid?

Common ways to apply include:

  • Apply through the Health Insurance Marketplace (HealthCare.gov) - if it looks like someone in your household qualifies, your information is sent to your state Medicaid agency; or
  • Apply directly through your state Medicaid agency.
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When can I apply for Medicaid?

You can apply for Medicaid any time of year (there is no limited enrollment season like some private plans).

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Does every state have the same Medicaid rules and income limits?

No. Medicaid is administered by states under federal guidelines, so eligibility rules and covered services can vary by state. Some states have expanded Medicaid to cover more adults; others have not.

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What is Medicaid?

Medicaid is a joint federal and state program that provides health coverage to eligible people, including low-income adults, children, pregnant people, seniors, and people with disabilities. Each state runs its program within federal rules, so details vary by state. Contact a Blue Compass Insurance agent today for more details.

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Is my personal information safe when I work with BCI?

Yes. Blue Compass Insurance takes privacy seriously. Any personal or health information you share is handled in accordance with privacy and data‑protection requirements and is used only to help determine eligibility, explain coverage options, or assist with enrollment. View Privacy Policy.

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Do BCI agents represent one insurance company or multiple options?

BCI agents provide unbiased guidance and help you review multiple plan options, when available, based on your location and eligibility. Our focus is on helping you understand your choices - not steering you toward a specific plan.

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Are BCI agents licensed and trained?

Yes. All BCI agents are properly licensed and certified, and they complete ongoing training to stay current on Medicare, Medicaid, and ACA program rules. This helps ensure the information you receive is accurate, up to date, and aligned with current regulations.

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How Are You Compensated as a Medicare Agent?

We provide Medicare guidance at no cost to you. Our services are completely free - you never pay us directly. When you enroll in a plan, the insurance company pays us a standard “finder’s fee.” Our licensed agents, specializing in Medicare, Medicaid, and ACA, are non-commissioned to ensure unbiased help in selecting the best plan for your needs.

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We will point you in the right direction.

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